Plain Language: Improving Communications from the Federal Government to the Public


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How To/Tools>Guidelines> Federal Plain Language Guidelines> Address separate audiences separately

Address separate audiences separately


An important part of writing for your audience is addressing separate audiences separately. Many documents address more than one audience. Documents that mix material intended for different audiences may confuse readers. By addressing different audiences in the same place, you make in harder for each audience to find the material that applies to them. In regulations, this may make it difficult for each audience to comply with your agency’s requirements.

The following example shows a regulation that treats each regulated group separately in its own subpart, rather than mixing all the groups together in the same subpart. For an example of a rule that does not address separate groups separately, see 5 CFR 1320.

Title 40—Protection of Environment

Chapter I—Environmental Protection Agency

Part 745—Lead-Based Paint Poisoning Prevention In Certain Residential Structures

* * *

Subpart E—Residential Property Renovation

(Firms renovating structures)

* * *

745.84 Confidential business information.
745.85 Information distribution requirements.
745.86 Recordkeeping requirements.

* * *

Subpart F—Disclosure Of Known Lead-Based Paint And/Or Lead-Based Paint Hazards Upon Sale Or Lease Of Residential Property

(Sellers/Leasors)

745.107 Disclosure requirements for sellers and lessors.
745.110 Opportunity to conduct an evaluation.
745.113 Certification and acknowledgment of disclosure.

* * *

Subpart L—Lead-Based Paint Activities

(Training programs)

745.225 Accreditation of training programs: target housing and child-occupied facilities.
745.226 Certification of individuals and firms engaged in lead-based paint activities: target housing and child-occupied facilities.
745.227 Work practice standards for conducting lead-based paint activities: target housing and child-occupied facilities.
745.228 Accreditation of training programs: public and commercial buildings, bridges and superstructures.

* * *

Subpart Q—State And Indian Tribal Programs

(States and Tribes)

* * *

745.324 Authorization of State or Tribal programs.
745.325 Lead-based paint activities: State and Tribal program requirements.
745.326 Pre-renovation notification: State and Tribal program requirements.
745.327 State or Indian Tribal lead-based paint compliance and enforcement programs.

Sources

  • Murawski, Thomas A., Writing Readable Regulations, 1999, Carolina Academic Press Durham, NC, p. 4.
  • Redish, Janice C., How to Write Regulations and Other Legal Documents in Clear English, 1991, American Institutes for Research, Washington, DC, p. 17.

AUDIENCE

• Identify your audience and write to them
• Address separate audiences separately

ORGANIZATION

• Organize to meet your audience's needs
• Address one person, not a group
• Use lots of useful headings
• Write short sections

WRITING: Words

verbs
• Use active voice
• Use the simplest form of a verb
• Don't turn verbs into nouns
• Use "must" to convey requirements
• Use contractions when appropriate
nouns and pronouns
• Avoid noun strings
• Use "you" and other pronouns to speak directly to readers
• Minimize abbreviations
other word issues
• Use short, simple words
• Omit unnecessary words
• Dealing with definitions
• Use the same term consistently for a specific thought or object
• Avoid legal, foreign, and technical jargon
• Don't use slashes

WRITING: Sentences

• Write short sentences
• Keep subject, verb, and object close together
• Avoid double negatives and exceptions to exceptions
• Place the main idea before exceptions and conditions
• Place words carefully

WRITING: Paragraphs

• Have a topic sentence
• Use transition words
• Write short paragraphs
• Include only one issue in each paragraph

WRITING: Other

• Use examples
• Use vertical lists
• Use tables to make complex material easier to understand
• Consider using illustrations
• Use emphasis to highlight important concepts
• Minimize cross-references
• Design for ease of reading

TESTING

• Testing your Document
 
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