|Monthly PLAIN Meeting - April 8, 2015|
Federal Register Office, 800 North Capitol Street, NW Suite 700, Washington DCTime: 2-3 p.m.
To FAQ or Not FAQ?
Co-chairs Kathryn Catania and Katherine Spivey will lead a discussion on the limitations of FAQs, including considering drafting alternative documents, analytics, heatmaps and user feedback. We’ll also share before-and-after examples.
The Federal Register Office is located three blocks north of the Union Station Metro at: 800 North Capitol Street, NW Suite 700, Washington DC 20001.
Go through security in the lobby, you must have a government-issued photo ID. The Federal Register is located on the 7th floor. Follow the sign saying public inspection to enter the lobby.