Plain language makes it easier for the public to read, understand, and use government communications.
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March 9, 2022
Plain Language + Compassion Help People in Crisis
As much as we wish there could “just be a website” with every related resource people need, these one-stop shop solutions often become digital junk drawers that harm those we set out to help. In the ecosystem of federal response to the opioid crisis, 18F knew findtreatment.gov needed to complement, not compete with, other resources. Through broad research, compassionate content, and sharply-defined scope, we helped launch a nationwide resource that answered questions and bridged a critical gap for people seeking help with substance use disorder.
About us
The Plain Language Action and Information Network (PLAIN) is a community of federal employees dedicated to the idea that citizens deserve clear communication from government. We believe that using plain language saves federal agencies time and money and provides better service to the American public.
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